Systems and processes facilitating continuous improvement


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Question Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Task Outcome: Satisfactory Not Yet Satisfactory

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Task 1 Knowledge Questionnaire

Task summary and instructions

What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

systems and processes facilitating continuous improvement
organisational policies and procedures relating to digital systems, decision-making processes and
business systems and requirements, including:
knowledge management
performance management.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or as instructed.
What do I need to do to complete this task satisfactorily? submit your answers to the questions within the set timeframe,
answer all questions as instructed,
answer all questions using your own words and reference any sources appropriately,
all questions must be answered satisfactorily.

It is advisable to:

review the questions carefully,
answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
further research the topics addressed in each question.

Specifications You must submit to GOALS the

assessment coversheet,
answers to all questions,

Resources and equipment computer with Internet access,
access to Microsoft Office suites or similar software,
learning material.
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

Outline three (3) systems and processes facilitating continuous improvement.
(150-200 words in total)
Systems and processes facilitating continuous improvement Outline

Question 2

Outline a process of choice for decision-making.
(50-100 words)



Question 3

List four (4) organizational policies and procedures that relate to digital systems, decision-making processes and continuous improvement systems.
Choose three (3) from your list and outline them: importance, general structure, summary of content. (50-100 words/policy and procedure)
List of organizational policies and procedures
Policy and Procedures Outline

Question 4

Explain how continuous improvement systems and processes relate to other business systems and requirements. , quality, performance management and sustainability.
Relation to Explanation (40-80 words/business system and requirements)
Knowledge management
Performance management

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