Step 1 – Identify the Problem/Opportunity.
Identify the major problem or opportunity from your character’s perspective in one or two sentences or a short paragraph.
Step 2 – Identify the Causes of the Problem/Opportunity.
Identify the causes of the major problem or opportunity from your character’s perspective in few sentences or a short paragraph. Both internal and should be examined. Causes of problems or opportunities tend to be historical in nature. You should consider:
1. Why did the problem/opportunity occur?
2. When did it begin?
3. Where does it occur?
4. Where doesn’t it occur?
5. What should the organization be using?
6. What has the organization failed to do?
Step 3 – List at least three (3) Alternative Solutions to the Problem (or ways to take advantage of the opportunity).
1) Proposed alternatives should be consistent with the problem(s)/opportunity(ies) and cause(s) identified above in Steps 1 and 2.
2) Develop at least three possible alternative solutions. You may list both short-term and long-term solutions.
3) Though you might list information gathering (surveys, marketing research, a consultant, etc.) as an implementation step in Steps 5 and 6, information gathering/research is not an acceptable alternative solution.
4) Explain the pros and cons (advantages and disadvantages) of each of your alternative solutions.
5) Note: Your alternative solutions must be things that you (your character) can do in the future. You can’t change the past. Therefore, do not list the things that should have been done in the past. That’s water under the bridge.
6) Also, use could instead of should during this step. Pass judgment in Step 4.
a. Alternative Solution 1 ( be sure to describe and discuss the pros and cons of each alternative solution)
b. Alternative Solution 2
c. Alternative Solution 3
d. Alternative Solution 4
e. Etc.
f. XXXX
g. XXXX
h. XXXX
Step 4 – Select the Best Alternative Solution.
Justify why you chose a particular solution and why it will best resolve the problem(s) / opportunity(ies).
Step 5 – Implementation Steps.
1) Develop appropriate action plan steps to implement your solution to the problem/opportunity.
2) Specify, as much as possible, what should be done, by whom, when, where, and in what sequence.
3) Also, indicate follow-up procedures to monitor the implementation of your solution to ensure that the intended actions are taken and that the problem is corrected–or that the opportunity is maximized.
NOTE: very well in this step. It could be a way for you to monitor the implementation of your best solution in order to determine whether to continue with Plan A or to switch over to your Back-up Plan B.
1. XXXX
2. XXXX
3. XXXX
4. XXXX
5. XXXX
6. XXXX
7. XXXX
8. XXXX
9. XXXX
10. XXXX (Your last step should explain how you will know your action plan has been successful. Explain how you will measure success. When will you know you need to go to your Back-up Plan B?)
Step 6 – Plan B.
Develop a up action (contingency) plan including implementation steps just in case your best solution doesn’t go well. You should be as detailed as in Step 5 above.
1) This is your back-up action (contingency) plan in the event that Plan A (Steps 4 and 5) does not work out.
2) Plan B’s solution is NOT information gathering (surveys, marketing research, consultants, etc.), though information gathering may be an implementation step in Plan B.
3) Plan B must follow Plan A. It is not simply your second best alternative solution.
4) Feedback from the follow-up procedures you included in your action plan in Step 5 will help you decide whether to continue with Plan A or to switch to Plan B.
1. XXXX
2. XXXX
3. XXXX
4. XXXX
5. XXXX
6. XXXX
7. XXXX
8. XXXX
9. XXXX
10. XXXX (Your last step should describe how you will know your back-up action plan was successful. Explain how you will measure success. What will you do if your back-up action plan is unsuccessful?)
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