Capability ratio and process capability

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Customer satisfaction is one of the main goals for any organization that wants to continue in business. It is important for the organization to understand the requirements of the customer and to determine if its processes are capable to meet the customer specifications. (Cp) and process capability index (Cpk) are means for determining the process capability and if the process can meet customer specifications.

This assignment fulfils the :

Apply the and process capability index as tools for determining the process capability

Instructions

Please review the following resources:

Web Resource

?(Links to an external site.)

Videos

Process capability: Part I (00:04:49)
https://youtu.be/WHpW5lVbuqU
Process capability: Part II (00:11:02)
https://youtu.be/wPRd2RgoC0E
Process capability in excel (00:05:14)
https://youtu.be/ufbhK8O3u9E
Process capability ratio and index – 1 (00:10:36)

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